Rebuilding Your Battery: Service Process

For guaranteed quality and safety we only use certified grade-A energy cells from the industry's top name brand manufacturers.  If your battery was originally equipped with other (smaller, low quality) cells, it may be that the current residual charge no longer exactly matches the value that you see on the display. With many batteries, the residual charge is displayed with 'blocks' or LEDs. Usually this indication becomes more accurate as the battery goes through more charge cycles (when new), but as your battery wears down near end-life, this gauge will become inaccurate and can lead consumers to believe the battery is still fine, when in fact it is reaching end-life.

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  • How To Place Order For Refurbish Battery

    You can call us, send us an email, or browse our website and search for the correct model and listed price of your rebuild. The first step would be searching for your battery brand. When you have found the battery or brand in the overview, click on the product to proceed to the order page. Here you have the option to choose what the new capacity of your worn battery should match or be upgraded to. Give us a call if you are unsure which option is best for you.

  • Battery Intake Process

    Next, Fill out the Battery Intake Form.(oval button on our home page, or you can scroll down to the bottom of the home page) Print out the form, and send it along with your e-bike battery, over to our Las Vegas facility. The intake form has a page that gives instructions for shipping, a label you place on your box, and our address.

  • EMP Builds A High Quality Battery

    We will notify you when your battery arrives at our repair center. Your battery will be put through testing after the intake process. If it turns out that the poor battery performance is due to wear of the energy cells, our technicians will proceed to rebuild. If we find an issue that we can resolve without rebuilding, our team will reach out with options. EMP then rebuilds your battery quickly with high-quality, name-brand cells and provides your rebuild with a 1-year warranty. Extended warranties are also available!

  • EMP Returns Battery To Customer

    We will then ship your e-bike battery back to you. After the repair has been completed and shipped, you will receive tracking and instructions from us via e-mail on how to use and maintain your reconditioned battery. It is important you follow these instructions to bring your battery up to its maximum capacity as soon as possible.  It is also worth mentioning that the first couple times you cycle the reconditioned battery, the battery has not yet reached it's maximum capacity. There is a break-in period that usually takes 5-10 cycles for your battery to achieve top-performance. Also, if the battery doesn't work due to malfunction of your original circuitry, and there is no other repair options, your money is fully refundable.

OEM Battery Support

Rechargeable Power Energy 

Our process is mainly batteries as we understand how important it is to maintain the battery on the light electric vehicle system. Our goal is to build US batteries here so that all of your support is here in america. We understand the importance behind the safety and knowledge about your batteries. Why should you chose RPE to be your American battery company vs China? Here are some things we value and we believe that will benefit you moving forward if you chose to partner with us for you batteries.  

  • Warranty we are able to repair any battery that we build for you here in america so your customer doesn't have to worry about choosing a whole new bike just because there is no service for that battery. We also handle everything so when you Sale your amazing bike and your customer is having issues with the battery we will take care of everything. 
  • Replacement you want have to worry about not having an option for your customer down the line when they need a new battery. Currently we replace batteries for companies like Polaris, A2B, Currie, E-moto, Gaint, and many more. This is not because these companies went out of business but mainly because as companies grow they also improve their products. This might mean a new bike design to fit the next generation of bikes which uses a different battery case. Here is where we come in as we can take any old case and either fix the battery or replace it completely. 
  • Process We build you a fresh battery every time you dont have to worry about your batteries losing voltage from sitting in a factory or losing power after being shipped over by sea we can help. There is a lot of steps we take in rebuilding your battery we have them outlined here --- Click Here 
  • Upgrade Lets be honest everyone in this business wants to go farther. Either it be the customer or the manufacture we all want the same goal. We understand this so we provide options to help you achieve this with your product by not only offering a longer lasting battery cell but we also upgrade your parts to match your demands. Did you know that even the best high capacity cell (Panasonic GA or LGMJ1 18650 cell) will not last long if the  Battery Management system is not working correctly. There are times where you just need to re balance a cell or two in order to save a battery.
  • Branding Just because we build the batteries doesn't mean we have to take full credit for it, if you want to have your product display your name we can provide cases custom design to display your name for your brand. 
  • Low Quantities Options Are you just thinking about getting starting a new project but dont want to order 20 - 40 batteries from china because of the minimum quantities order that was set? No worries you can order from us we can support both small and large orders of any customer and we will still offer you the same services. We also have bulk options as we have our own China team ready and waiting to help fulfill orders. 
  • Shipping Have you ever handle hazmat shipping before? If you have you know it is a lot when it comes to batteries and you want to ensure that it is being done correctly to avoid large fines! Let us handle all your batteries shipping needs and you just focus on your product.

We know that the biggest invest you have to make is normally the battery on any system as this can either make our break your product. We have options to help take you system to the next level and we want to help show you we can. Either you want something a special as our smart batteries option or just a small as adding a USB 5V supply we can handle it for you.