Rebuilding Your Battery: Service Process

For guaranteed quality and safety we only use certified grade-A energy cells from the industry's top name brand manufacturers.  If your battery was originally equipped with other (smaller, low quality) cells, it may be that the current residual charge no longer exactly matches the value that you see on the display. With many batteries, the residual charge is displayed with 'blocks' or LEDs. Usually this indication becomes more accurate as the battery goes through more charge cycles (when new), but as your battery wears down near end-life, this gauge will become inaccurate and can lead consumers to believe the battery is still fine, when in fact it is reaching end-life.

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  • How To Place Order For Refurbish Battery

    You can call us, send us an email, or browse our website and search for the correct model and listed price of your rebuild. The first step would be searching for your battery brand. When you have found the battery or brand in the overview, click on the product to proceed to the order page. Here you have the option to choose what the new capacity of your worn battery should match or be upgraded to. Give us a call if you are unsure which option is best for you.

  • Battery Intake Process

    Next, Fill out the Battery Intake Form.(oval button on our home page, or you can scroll down to the bottom of the home page) Print out the form, and send it along with your e-bike battery, over to our Las Vegas facility. The intake form has a page that gives instructions for shipping, a label you place on your box, and our address.

  • EMP Builds A High Quality Battery

    We will notify you when your battery arrives at our repair center. Your battery will be put through testing after the intake process. If it turns out that the poor battery performance is due to wear of the energy cells, our technicians will proceed to rebuild. If we find an issue that we can resolve without rebuilding, our team will reach out with options. EMP then rebuilds your battery quickly with high-quality, name-brand cells and provides your rebuild with a 1-year warranty. Extended warranties are also available!

  • EMP Returns Battery To Customer

    We will then ship your e-bike battery back to you. After the repair has been completed and shipped, you will receive tracking and instructions from us via e-mail on how to use and maintain your reconditioned battery. It is important you follow these instructions to bring your battery up to its maximum capacity as soon as possible.  It is also worth mentioning that the first couple times you cycle the reconditioned battery, the battery has not yet reached it's maximum capacity. There is a break-in period that usually takes 5-10 cycles for your battery to achieve top-performance. Also, if the battery doesn't work due to malfunction of your original circuitry, and there is no other repair options, your money is fully refundable.

Shipping Policy

Rebuild batteries, new batteries, and custom components ship depending on current lead times. Call or text 888.456.9410 or email [email protected] for more information.

 

Ebike Market Place Shipping Policy

Shipping Locations

Ebike Market Place ships to all addresses within the continental United States, Alaska, Hawaii, and U.S. territories. We also offer international shipping to select countries. Please contact us for more information on international shipping availability and rates.

Processing Time

Orders are processed within 1-3 business days. Orders placed after 2 PM PST will be processed the following business day. Processing times may vary during peak seasons or due to high order volumes.

Shipping Methods & Delivery Times

We offer the following shipping methods:

  • Standard Shipping (5-7 business days)
  • Expedited Shipping (2-3 business days)
  • Overnight Shipping (1 business day)

Delivery times are estimates and may vary depending on the destination and shipping method selected. Please note that delivery times do not include processing times.

Shipping Rates

Shipping rates are calculated at checkout based on the weight, dimensions, and destination of the order. Free standard shipping is available for orders over $150 within the continental United States.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

International Shipping

For international orders, additional shipping charges, customs duties, and taxes may apply. These fees are the responsibility of the customer. Delivery times for international shipments may vary due to customs processing and other factors.

Damaged or Lost Shipments

If your order arrives damaged, please contact us within 7 days of receiving your shipment. Include photos of the damaged packaging and items to expedite the process. If your order is lost in transit, please contact us, and we will work with the carrier to locate and resolve the issue.

Returns and Exchanges

Our [Return Policy](link to return policy) applies to all shipped orders. If you need to return or exchange an item, please refer to our return policy for detailed instructions.

Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team at [customer service email] or [customer service phone number].

Ebike Market Place reserves the right to update or modify this shipping policy at any time. Any changes will be posted on this page.

Stock items ship from Las Vegas with in 1-2 business days. Please call in directly at 888-456-9410 if you need next day air for any item. Q: Never receive the package/ stolen packages. Please use the tracking# check at carrier's website. If tracking information shows that the package has been delivered and you are sure no other family members get it , please call UPS / Fedex to speak with the agent to report and file an investigation. It will take around 10-15 business days to investigate. If the carrier finds the package, they will ship to you. If they can not, we will send the same packages or issue a store credit after UPS's verification. Please note that it is not our responsibility for the lost packages. Q: Shipping regulations for Lithium Ion Batteries Hazardous Materials Shipping Regulation. Because of the Department of Transportation's regulations for shipping Lithium battery, there is an additional hazardous material handling cost that UPS / FedEx charges "per box" that is NOT included as part of the shipping cost.

  • Email Us

    [email protected]

  • Check your order status

    Updates & tracking

  • Returns & exchanges

    All you need to know

  • Price-match guarantee

    Our promise to you